Refund Policy
Please read the guidelines below governing the refund policy:
For whatever reasonable situation, if you don't like the content. We serve one revision upon every invoice. For extra revision, there will be 40% fee added on top of the invoice rate. If you need further adjustments, then we need to agree on hourly-based payment.
Please note however that we cannot accept revisions based on information that is presented to us after completion of the brief. Our brand brief is the central document upon which we use the information to ideate, research and come up with scripts for your content. UGC for Future cannot be held responsible, nor can it make free revisions in the situations where the brand or agency has failed to include the right or necessary information on the brief.
There's a strict no refund policy, once the delivery has been sent. The reason is that brand's can't actually return a digital product. Once brands purchase it and have possession of the data, it remains with them forever unless they delete it, which is not possible due to the metadata on the server. That's why you can't just email it back to UGC for Future.
